Satisfy Customers with Excellent Care
Tribus Services Customer Care Center is a full-service provider, from inbound direct representative care to automated outbound calling. We configure the service to your utility’s needs—as a standalone service or as part of deployment.
Secure data management, call records and archiving help streamline your processes. Additional services include:
- 24/7 and holiday availability
- After-hours call routing for emergencies
- Liaison between field supervisors and installers
- Custom scripts to verify and protect customer information
- Appointment scheduling
- Quick response (24 hours or less) to customer inquiries, claims and troubleshooting issues
- Outbound surveying
- Automated proactive outbound calling
We monitor performance and maximize productivity to provide your customers with responsive, effective service.