Satisfy Customers with Excellent Care

Tribus Services Customer Care Center is a full-service provider, from inbound direct representative care to automated outbound calling. We configure the service to your utility’s needs—as a standalone service or as part of deployment.

Secure data management, call records, and archiving help streamline your processes. Additional services include:

  • 24/7 and holiday availability
  • After-hours call routing for emergencies
  • Liaison between field supervisors and installers
  • Custom scripts to verify and protect customer information
  • Appointment scheduling
  • Quick response (24 hours or less) to customer inquiries, claims, and troubleshooting issues
  • Outbound surveying
  • Automated proactive outbound calling

We monitor performance and maximize productivity to provide your customers with responsive, effective service.